TY - CONF TI - Understanding User Goals in Web Search AU - Rose, Daniel E. AU - Levinson, Danny T3 - WWW '04 AB - Previous work on understanding user web search behavior has focused on how people search and what they are searching for, but not why they are searching. In this paper, we describe a framework for understanding the underlying goals of user searches, and our experience in using the framework to manually classify queries from a web search engine. Our analysis suggests that so-called navigational" searches are less prevalent than generally believed while a previously unexplored "resource-seeking" goal may account for a large fraction of web searches. We also illustrate how this knowledge of user search goals might be used to improve future web search engines. C1 - New York, NY, USA C3 - Proceedings of the 13th International Conference on World Wide Web DA - 2004/// PY - 2004 DO - 10.1145/988672.988675 DP - ACM Digital Library SP - 13 EP - 19 LA - en PB - ACM SN - 978-1-58113-844-3 UR - http://doi.acm.org/10.1145/988672.988675 Y2 - 2018/03/28/23:29:13 ER -