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Real life, real users, and real needs: a study and analysis of user queries on the web

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Authors/contributors
Title
Real life, real users, and real needs: a study and analysis of user queries on the web
Abstract
We analyzed transaction logs containing 51,473 queries posed by 18,113 users of Excite, a major Internet search service. We provide data on: (i) sessions — changes in queries during a session, number of pages viewed, and use of relevance feedback; (ii) queries — the number of search terms, and the use of logic and modifiers; and (iii) terms — their rank/frequency distribution and the most highly used search terms. We then shift the focus of analysis from the query to the user to gain insight to the characteristics of the Web user. With these characteristics as a basis, we then conducted a failure analysis, identifying trends among user mistakes. We conclude with a summary of findings and a discussion of the implications of these findings.
Publication
Information Processing & Management
Volume
36
Issue
2
Pages
207-227
Date
March 1, 2000
Journal Abbr
Information Processing & Management
Language
en
DOI
10.1016/S0306-4573(99)00056-4
ISSN
0306-4573
Short Title
Real life, real users, and real needs
Accessed
2019-01-27T22:52:32Z
Library Catalog
ScienceDirect
Citation
Jansen, B. J., Spink, A., & Saracevic, T. (2000). Real life, real users, and real needs: a study and analysis of user queries on the web. Information Processing & Management, 36(2), 207–227. https://doi.org/10.1016/S0306-4573(99)00056-4
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Type of contribution