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Understanding User Goals in Web Search

Resource type
Authors/contributors
Title
Understanding User Goals in Web Search
Abstract
Previous work on understanding user web search behavior has focused on how people search and what they are searching for, but not why they are searching. In this paper, we describe a framework for understanding the underlying goals of user searches, and our experience in using the framework to manually classify queries from a web search engine. Our analysis suggests that so-called navigational" searches are less prevalent than generally believed while a previously unexplored "resource-seeking" goal may account for a large fraction of web searches. We also illustrate how this knowledge of user search goals might be used to improve future web search engines.
Date
2004
Proceedings Title
Proceedings of the 13th International Conference on World Wide Web
Place
New York, NY, USA
Publisher
ACM
Pages
13–19
Series
WWW '04
Language
en
DOI
10.1145/988672.988675
ISBN
978-1-58113-844-3
Accessed
2018-03-28T23:29:13Z
Library Catalog
ACM Digital Library
Citation
Rose, D. E., & Levinson, D. (2004). Understanding User Goals in Web Search. In Proceedings of the 13th International Conference on World Wide Web (pp. 13–19). New York, NY, USA: ACM. https://doi.org/10.1145/988672.988675
Field of study
Type of contribution